KYR Labs FAQ

KYR Labs creates practical, functional products designed to improve everyday life at home, at work, outdoors, and with the pets we love.

Many KYR Labs products are made using additive manufacturing, also known as 3D printing. This allows us to create useful products with flexibility, precision, and continuous improvement.

Yes. Subtle layer lines, minor surface variations, and slight differences between batches are normal characteristics of additive manufacturing and do not affect intended function.

Materials may vary by product based on function, durability, and finish. Product-specific material details are listed on each product page whenever applicable.

Some products are designed for outdoor use, but water resistance, heat tolerance, and UV exposure limits vary by product and material. Please review the product description and care details before outdoor use.

No. KYR Labs pet products are not intended to be chew toys and should only be used for their intended purpose. Please supervise pets when appropriate and keep products away from pets that may chew or damage them.

No. Props shown in product photos are for display purposes only and are not included unless specifically stated in the product description.

Order processing times may vary by product and order volume. Estimated processing and shipping information will be provided during checkout or in your order confirmation when available.

If you need to cancel or change an order, please contact us as soon as possible at orders@kyrlabs.com. Once an order has entered production or shipped, changes may not be available.

Please contact support@kyrlabs.com with your order number and clear photos of the item and packaging. We will review the issue and help with the next steps.

Yes. KYR Labs digital gift cards are available in multiple denominations and can be used toward eligible purchases on our website.

Gift cards do not expire and may be redeemed until the balance is exhausted, unless otherwise required by law.

KYR Labs currently ships to eligible locations shown at checkout. Shipping options may vary depending on destination and product availability.

Once your order ships, tracking information will be sent to the email address used at checkout.

First, check nearby areas, household members, neighbors, or your local carrier. If you still cannot locate the package, contact us at orders@kyrlabs.com and we will help guide you through the next steps.

We accept returns within 30 days of delivery for unused items in their original condition. Custom, personalized, clearance, or final sale items may not be eligible for return.

Minor layer lines, small surface variations, and slight cosmetic differences are normal characteristics of additive manufacturing and are not considered defects.

KYR Labs provides warranty support for eligible products when issues are related to workmanship or manufacturing defects. Normal wear, misuse, improper installation, and normal 3D printing characteristics are not covered.

Email support@kyrlabs.com with your order number, product name, reason for the request, and photos if applicable. We will review your request and provide next steps if the item is eligible.

Custom requests may be considered depending on the product, design requirements, quantity, and production availability. Contact hello@kyrlabs.com with details about your request.

Yes. KYR Labs welcomes bulk order and wholesale inquiries. Please contact wholesale@kyrlabs.com with the product name, estimated quantity, and any timeline requirements.

Available color options are listed on each product page. If you are interested in a color that is not listed, contact us and we can let you know if it may be available.

We actively look for ways to reduce waste and responsibly manage manufacturing byproducts. As KYR Labs grows, we will continue exploring opportunities to reuse, recycle, and reduce waste wherever possible.

KYR Labs actively explores opportunities to reduce, reuse, and recycle manufacturing waste. As our recycling capabilities grow, we plan to expand our efforts to divert more material from landfills.

For general questions, email hello@kyrlabs.com. For order support, email orders@kyrlabs.com. For product support, returns, or warranty questions, email support@kyrlabs.com. For wholesale inquiries, email wholesale@kyrlabs.com.

Response times vary by inquiry type, but we strive to respond to most messages within 1–2 business days whenever possible.